Solomon’s Walk LLC – Return & Refund Policy
At Solomon’s Walk LLC, we are committed to your satisfaction and the integrity of our handcrafted, faith-inspired products. Because our oils are personal care items, we follow strict return guidelines to ensure safety, hygiene, and product quality.
🗓️ Return Eligibility
- Returns are accepted within 30 days of delivery only.
- To be eligible, items must be unopened, unused, and in their original packaging.
- A valid proof of purchase is required.
- No returns will be accepted after 30 days under any circumstance.
Due to the hygienic nature of our products, opened or used items cannot be returned.
🚫 Non-Returnable Items
- Opened or used skincare and haircare products
- Items not in their original packaging
- Orders returned after 30 days
💳 Refunds
Once your eligible return is received and inspected, you will be notified of your refund approval status.
If approved, your refund will be processed back to the original payment method.
📦 How to Return a Product
Please mail your return to:
Solomon’s Walk LLC
99 Jackson St.
Suite 35
Davidson, NC 28036
- You are responsible for paying your own return shipping.
- Shipping costs are non-refundable.
We recommend using a trackable shipping service and/or insurance for items over $50.
We cannot guarantee receipt of returns without proof of tracking.
🛠️ Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Email solomonswalkllc@gmail.com with your [order number] and [clear photos of the issue]. We’ll make it right.
📬 Questions or Help?
Email us at solomonswalkllc@gmail.com with the subject line:
Return Request – Order #[Your Order Number]
Thank you for supporting Solomon’s Walk — guided by faith, rooted in nature.